Shop With Confidence Backed by Our Refund Policy

1. Refund Policy Overview

At Alisanda, your satisfaction is important to us. If your purchase does not meet expectations, you may request a refund by following the terms outlined below.

1.1 Eligible Refund Conditions

• Products must be returned unused and in original condition.
• Refund requests must be submitted within 30 days of delivery.
• A valid proof of purchase is required.
• Returned items must include a valid tracking number.

1.2 Non Refundable Items

• Consumable or limited life products.
• Digital goods or electronic gift cards.
• Custom or personalized items.
• Products labeled as Final Sale.
• Damage caused by misuse or incorrect handling.

1.3 Refund Processing

After we receive and inspect your return, approved refunds are processed within 7 to 10 business days. Refunds are issued to the original payment method, followed by email confirmation.

1.4 Shipping & Fees

• Original shipping fees are non refundable unless the error was on our side.
• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
• Restocking fees may apply and will be disclosed before approval.

2. Order Cancellations

Orders may be canceled only under the conditions listed below.

2.1 Cancellation Rules

• Requests must be made before processing or shipment.
• Customized items cannot be canceled once production has started.
• Shipped orders cannot be canceled but may be returned after delivery.

2.2 How to Cancel

To request an order cancellation, please contact us through the Contact Us page.

2.3 Cancellation Costs

• Orders that have shipped follow the standard return process.
• Return shipping fees apply once an order is dispatched.

3. Exchanges

If you receive an incorrect or defective product, we will arrange a replacement at no additional cost. Please notify us within 7 days of delivery.

3.1 Exchange Conditions

• Items must be unused and returned in original packaging.
• Exchanges are subject to product availability.
• Prepaid return labels are provided when the issue is our responsibility.

4. Customer Support

For help with refunds, cancellations, or exchanges, please reach out through our Contact Us page.